In that case you should delete or block the information as swiftly as possible after receiving a complaint to avoid liability. In most cases you will also need to provide the address details of the parties involved to the complainant. However, if you intervene too swiftly in the event of a complaint, your client may suffer damage or a loss and recover the damage or loss from you if the complaint proves to be unjustified.
Legal ICT would be pleased to assist you in such cases. Our Notice and Takedown Advisory Service has been developed especially for hosting providers, forum managers and other Internet service providers who forward client or user information. If you receive a complaint, simply forward it to us. We will advise you at a favourable rate on whether or not the information is of an unlawful nature and the best way to handle the complaint.
We can also help you set up your own Notice and Takedown procedure, in case you would rather handle the complaints yourself. A standard procedure often consists of the following steps:
Do you need help with a specific complaint, or do you regularly receive complaints and want a standard Notice and Takedown procedure? Legal ICT would be pleased to help you. For more information, please be referred to our Factsheet on Notice and Takedown as well.
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