In that case you should delete or block the information as swiftly as possible after receiving a complaint to avoid liability. In most cases you will also need to provide the address details of the parties involved to the complainant. However, if you intervene too swiftly in the event of a complaint, your client may suffer damage or a loss and recover the damage or loss from you if the complaint proves to be unjustified.
Legal ICT would be pleased to assist you in such cases. Our Notice and Takedown Advisory Service has been developed especially for hosting providers, forum managers and other Internet service providers who forward client or user information. If you receive a complaint, simply forward it to us. We will advise you at a favourable rate on whether or not the information is of an unlawful nature and the best way to handle the complaint.
We can also help you set up your own Notice and Takedown procedure, in case you would rather handle the complaints yourself. A standard procedure often consists of the following steps:
Do you need help with a specific complaint, or do you regularly receive complaints and want a standard Notice and Takedown procedure? Legal ICT would be pleased to help you. For more information, please be referred to our Factsheet on Notice and Takedown as well.
WOULD YOU LIKE MORE INFORMATION?
Send an e-mail to: firstname.lastname@example.org or call us at: +32 (0)2 535 77 55. You can also use the form below: one of our legal advisors will get back to you very soon.
Good purchasing conditions seek to balance the interests of both parties. This has to be done while taking the different types of ICT services into account.
The specialised advisors at Legal ICT have many years of experience with Internet technology and its legal aspects.
Avenue Louise 65, 1000, Brussels, +32 (0)2 535 77 55, email@example.com